What the work entails

• Operations management – Reviewing and improving the hotel's daily operations.
• Front office management – Improving reservations, check-in, check-out, concierge, and guest services.
• Housekeeping operations – Establishing standards for cleanliness, room preparation, and maintenance coordination.
• Food & beverage operations – Improving restaurant, bar, kitchen, catering, and banquet performance.
• Staff management – Developing staffing structures, procedures, training, and performance standards.
• Guest experience – Identifying service problems and implementing improvements to increase guest satisfaction.
• Cost control – Monitoring labour, supplies, utilities, food costs, and other operating expenses.
• Revenue optimization – Helping maximize room occupancy, rates, and overall hotel revenue.
• Standard operating procedures (SOPs) – Creating practical procedures and service standards for different departments.
• Quality assurance – Conducting operational audits and ensuring consistent service standards.
• Technology & systems – Evaluating property-management systems, booking systems, and other operational technology.
• Health, safety & compliance – Ensuring appropriate operational, safety, and regulatory standards are followed.
• Performance analysis – Reviewing occupancy, revenue, guest feedback, departmental performance, and operational KPIs.
• Pre-opening support – Helping new hotels prepare staffing, procedures, suppliers, systems, and operations before opening.
• Turnaround consulting – Identifying operational weaknesses in underperforming hotels and developing improvement strategies.